FAQs
Frequently Asked Questions
Find answers to common questions about ordering, shipping, and our services at Indigrow Hortitech.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your delivery status. Simply click on the tracking link in the email or visit the courier's website and enter your tracking number. You can also check your order status by logging into your account on our website and viewing your order history.
When will I receive my order?
Orders are typically processed within 1-2 business days. Delivery usually takes 5-7 business days depending on your location. For orders within major cities, delivery may be faster (3-5 days). Remote areas may take slightly longer. You will receive a tracking number once your order is dispatched so you can monitor the delivery progress.
How do I know my order is confirmed?
You will receive an order confirmation email immediately after placing your order. This email contains your order number, items ordered, delivery address, and payment details. If you don't receive a confirmation email within a few minutes, please check your spam/junk folder. You can also log into your account to view your order status. If you still don't see your order, please contact our customer support team.
How to cancel, replace, refund, or return my order?
Cancel: You can cancel your order before it is shipped by contacting our customer support immediately. Once shipped, cancellation is not possible, but you can return the order after delivery.
Replace: If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We will arrange a replacement at no additional cost.
Refund: Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
Return: You have 7 days from delivery to return unused items in their original condition. Contact our support team to initiate a return. Please refer to our Refund Policy page for complete details.
What to do if you receive a damaged or wrong product?
We sincerely apologize if you receive a damaged or incorrect product. Please follow these steps:
- Don't accept damaged packages: If the outer packaging is visibly damaged, you can refuse delivery.
- Document the issue: Take clear photos of the damaged product, packaging, and shipping label.
- Contact us immediately: Reach out to our customer support within 48 hours of delivery with your order number and photos.
- We'll resolve it quickly: We will arrange for a replacement or full refund, and may arrange pickup of the damaged item.
For wrong products, we will arrange for the correct item to be sent to you immediately at no extra cost, and coordinate the return of the incorrect item.
Still have questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact our customer support team. We're here to help!